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Tuesday, February 10 • 11:00am - 4:00pm
WORKSHOP: Make: Conversation Nearly full...

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This is a four-hour workshop.

The first part will take place between 11am - 1pm.
Lunch will be taken with the rest of the attendees between 1pm - 2pm.
The second part will take place between 2pm - 4pm.

We make conversation all the time, mostly with each other. And increasingly we find human-computer interactions that also have an overt conversational quality to them, ranging from conversations with “assistants” like Siri, spoken searches using Google Now, conversational experiences in cars and connected homes, and industrial, healthcare, and commercial interactions involving speech.

Our intuitions might tell us that, since conversations occur naturally, anything we design should work well enough for conversational interactions. The reasoning goes that since we use language naturally, anything we come up with should do well enough—especially if we validate or improve the experience with user research.

The problem with this approach is that most of what we do when we’re talking happens spontaneously and unconsciously. When we slow down to the conscious thought required in design, we’re heavily biased to refer to our understanding of written language, lacking knowledge of how we use speech spontaneously.

This workshop will lay the foundation for understanding how conversations are made, exploring examples from real-world conversations. After learning the basics of how conversations work, participants will practice creating conversational interactions in a range of domains. Special attention will be given to the importance of defining the character that people will interact with, and the implications that has for the entire user experience.

Aspects of conversation uncovered in this workshop will have implications not only for what we traditionally think of as conversational interfaces, but also for interaction design in general.



Mary Parks

Global Experience Design, Honeywell

Tuesday February 10, 2015 11:00am - 4:00pm
6. Contemporary Jewish Museum Classroom 736 Mission St, San Francisco, CA 94103