This event has ended. View the official site or create your own event → Check it out
This event has ended. Create your own
View analytic
Monday, February 9 • 11:00am - 4:00pm
HOSTED WORKSHOP: Service Blueprinting: An Essential Tool to Understand the Customer Experience -- hosted at Cooper Full

Log in to save this to your schedule and see who's attending!

Limited Capacity full
Adding this to your schedule will put you on the waitlist.

This workshop is hosted at Cooper's offices at 85 2nd St, about a 5 minute walk from the YBCA.

Today’s products and services live in complex systems of digital and human interaction points. Service blueprints help designers to navigate this complexity and shape the complete customer experience. 

In this workshop, we'll take a deep dive into one of the primary tools of service design: the service blueprint. First, we'll discuss the best uses for service blueprint. Then you'll build one in small teams around a common experience. 

Cooper is located at 85 2nd St, two blocks south of the Yerba Buena Center for the Arts. 

Monday February 9, 2015 11:00am - 4:00pm